Returns & Refunds
Shop With Confidence
At YMHOME, we believe activewear should make you feel comfortable, confident, and ready for every movement.
We understand that sometimes a product may not be the perfect fit, and that’s okay. Our goal is to make the return and refund process as simple and transparent as possible.
By placing an order with YMHOME, you agree to the terms outlined below.
Our Return Window
We gladly accept eligible return requests within 30 days of the delivery date.
To qualify for a return, items must meet the following conditions:
Unworn, unused, and unwashed
Free from stains, odors, or damage
Returned with original tags attached
Returned in original packaging whenever possible
Items that do not meet these requirements may not be eligible for a refund.
Exchanges
Finding the right fit matters.
If your item doesn’t fit as expected, we are happy to assist with an exchange, subject to product availability.
To request an exchange, please contact our support team within the return period. We’ll provide instructions and help you find the best available replacement.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned.
These include:
Final Sale items
Gift cards
Personalized or customized products
Products showing signs of wear, washing, or alteration
Certain intimate apparel where hygiene regulations apply
Please review product descriptions carefully before purchasing.
Damaged, Defective, Or Incorrect Items
We carefully inspect every order before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
When contacting us, please include:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Once reviewed, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.
Refund Process
After your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to your original payment method.
Please allow:
3–5 business days for return inspection
5–10 business days for financial institutions to process the refund
Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping fees are generally non-refundable unless the return is due to our error.
Customers may be responsible for return shipping costs unless:
The wrong item was shipped
The product arrived damaged
A verified manufacturing defect exists
We recommend using a trackable shipping service when returning products.
Order Cancellations
Orders may be cancelled before they are processed for shipment.
Once an order has been packed or dispatched, cancellation may no longer be possible and the order will need to follow our standard return procedure.
If you need assistance, please contact us as soon as possible after placing your order.
Fair Use Policy
To ensure fairness for all customers, YMHOME reserves the right to refuse returns, refunds, or exchanges in cases involving:
Excessive return activity
Abuse of promotional offers
Fraudulent claims
Returns that do not meet eligibility requirements
These measures help us maintain a positive experience for our entire community.
Need Assistance?
Our Customer Care Team is always here to help.
Email: support@ymhome.com
Please include your order number when contacting us so we can assist you more efficiently.
Our Promise
At YMHOME, every piece is designed to support movement, comfort, and confidence.
If your purchase isn’t quite right, we’ll do our best to make it right—because your experience matters just as much as the products we create.